TERMS OF SERVICE

Last modified 23rd May 2026

ABOUT THESE TERMS

 

These terms govern your use of the Smackshot Indoor Golf website and facilities. By using our website or booking our services, you agree to these terms. The terms are between you and Smackshot Ltd, Unit 11, Avon Ind Estate, Butlers Leap, CV21 3UY

 

BOOKINGS AND PAYMENTS

Bookings are confirmed upon receipt of payment or deposit as required at the time of booking.

Bay hire is charged per hour per bay. Prices are as displayed on our booking system at the time of booking.

Cancellations made with more than 72 hours' notice will receive a full refund or credit. Cancellations within 72 hours may forfeit the booking fee.

We reserve the right to cancel or reschedule bookings in exceptional circumstances. We will notify you as soon as possible and offer a full refund or alternative time slot.

All guests must be 18 or over to consume alcohol on the premises. Under-18s are welcome to use the simulators and interactive darts when accompanied by an adult.

For all golf simulators and darts we ask all guests to arrive 15 minutes before their booking slot to ensure sufficient time to get booked in and commence play. Darts will be a 55 min slot to allow for briefings and set up. Extensions may be offered in bay depending on availability.

 

USE OF FACILITIES

All guests must follow the safety instructions provided by our staff and displayed on-site.

Guests are responsible for any damage to equipment caused by misuse or negligence.

We reserve the right to remove guests who behave in a manner that endangers others or disrupts the enjoyment of other customers.

Food and drink may only be consumed in designated areas. Our bar serves alcohol; drink responsibly. We have a challenge 25 policy.

Simulator sessions are for the number of players specified at booking. Additional players may be charged at the standard rate.

For interactive darts it is prohibited to use your own darts, these will be provided by Smackshot upon arrival. Use of own darts may result in the booking being cancelled with no refund. The darts supplied by Smackshot are specifically designed for an interactive dart board. Darts must only be thrown into the dart board.

For Golf it is prohibited to use your own Tees or balls (balls may be acceptable if new, unmarked and clean), it is also prohibited to use wear spikes. We ask all golfers to have clean golf clubs and footwear to protect the screens and technology. Golfers must check their surroundings (monitors, other players etc) before swinging a club to ensure no person or obstacle is within range of swing. Golfers must direct shots towards the screen with the ball positioned in the correct hitting position marked out, please be aware of backswing at all times and follow through safely. Any accidents must be reported immediately. Please keep the area tidy and keep all food and drink away from the technology and in designated seating / viewing areas only. Golfers will be responsible for any missing or damaged hire clubs and will be charged at replacement cost. We ask golfers to use the Tees and balls provided and leave them in the bay at the end of the session.

]Any non adherence to the may result in the booking being cancelled with no refund. Smackshot will provide Tees and balls to use.

 

COACHING SERVICES

Coaching sessions are subject to availability and must be booked in advance.

Cancellations made with less than 72 hours' notice for coaching sessions may forfeit the session fee.

Our coaches provide professional guidance based on their assessment of your game. Results may vary and we make no guarantees of improvement within a specific timeframe.

 

LIABILITY

We take reasonable care to ensure our facilities are safe and our services meet a professional standard. However, we cannot accept liability for:

Loss of or damage to personal belongings brought onto the premises

Injury arising from misuse of equipment or failure to follow safety instructions. Golf and Darts are not recommended for guests with neck, back or heart problems or who have had recent surgery. Should you encounter any problems or have a pre existing medical condition please discuss there with a SMACKSHOT staff member

Technical failures that are outside our reasonable control

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

By agreeing to these terms and conditions, you acknowledge that golfing and darts can be dangerous with inherent risks and hazards, as a consequence personal injury and sometimes death can occur, by accepting these terms and conditions you accept all such risks on this basis. This acceptance covers the individual booking and all additional guests that were covered within this booking, it is the lead booking persons responsibility to ensure these conditions are known by all guests. Smackshot LTD has taken all steps to ensure guests have a fun and safe experience through the use of the golf simulator bays and interactive darts lane. We cannot however accept any responsibility for injuries sustaibed due to negligence of participants. Prior to entering SMACKSHOT LTD premises we require you to accept responsibility for yourself and associated party guests during your time in the venue. Accepting these T&C’s is your approval and acceptance to all of the conditions set out.

 

 

WEBSITE USE

You may use our website for personal, non-commercial purposes only.

You must not attempt to gain unauthorised access to any part of our website or its underlying systems.

We may update or withdraw website content at any time without notice.

 

GOVERNING LAW

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

CHANGES TO THESE TERMS

We may update these terms from time to time. The date at the top of this page will reflect the most recent update. Continued use of our services after any changes constitutes acceptance of the updated terms.

Questions about these terms? Contact us at info@smackshot.co.uk

DETAILED TERMS

SMACKSHOT LTD Terms and Conditions

These terms and conditions form part of the Agreement which applies to all services provided from time to time by Smackshot  Ltd (“Smackshot) to its customer (“Customer”), to the exclusion of all other terms, express or implied, including any put forward by Customer, unless and to the extent that a separate agreement has been signed and entered by both parties. All bookings are also subject to any additional booking/product-specific terms, which form part of the Agreement. Customer’s confirmation, in any form, that it wishes Smackshot to perform any services, or acceptance of any services from Smackshot, constitutes acceptance of this Agreement. Smackshot LTD is registered in England, 16841520

 

THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 8 (LIMITATION OF LIABILITY) AND, IF THE CUSTOMER IS A CONSUMER (AS OPPOSED TO A BUSINESS CUSTOMER) TO CLAUSE 11 (ADDITIONAL RIGHTS OF CONSUMERS).

 

Interpretation

1.1 The following definitions and rules of interpretation apply in these Conditions.

1.2 Definitions:

"Booking" means the booking made by the Customer for the Services specified on the Booking Form;

"Booking Form" means the completed booking form specifying the Services to be provided, amounts payable and other details.

"Charges" means the charges payable by the Customer for the supply of the Services in accordance with clause 5(Charges and payment).

"Conditions" means these terms and conditions as amended from time to time in accordance with clause 12.3.

"Contract" means the contract between Smackshot and the Customer for the supply of Services in accordance with these Conditions, comprising these Conditions and the Booking Form. In the event of any conflict or inconsistency between these Conditions and the terms set out in the Booking Form, the terms set out in the Booking Form will prevail.

"Control" means has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly.

"Customer" means the person or firm who purchases Services from Smackshot Ltd.

"Customer Default" means has the meaning set out in clause 4.2.

"Data Protection Legislation" means all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.

"Event Date" means the date of the event that is the subject of the Customer’s Booking.

"Guests" means all guests participating in or attending the Customer’s Booking.

"Intellectual Property Rights" means patents, copyright and related rights, trade and service marks and names, business names and domain names, goodwill and the right to sue for passing off, rights in designs, database rights, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

"Services" means the services supplied by Smackshot Ltd to the Customer as set out in the Booking Form.

"Site" means the Smackshot Ltd site at which the Services are to be provided, as specified on the Booking Form.

Interpretation:

A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.

Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

A reference to writing or written includes email OR.

 

 

Basis of contract

2.1 A completed Booking Form constitutes an offer by the Customer to purchase Services in accordance with these Conditions. All bookings via the website in advance, walk in bookings may be available on day

2.2 The Booking Form shall only be deemed to be accepted when Smackshot Ltd communicates acceptance of the Booking Form at which point and on which date the Contract shall come into existence. This is via email confirmation post payment

2.3 Any descriptive matter or advertising issued by Smackshot Ltd, and any descriptions or illustrations contained in Smackshot Ltd's catalogues, brochures or websites, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

3. Supply of Services

3.1 Smackshot Ltd will supply the Services to the Customer in accordance with the Booking Form in all material respects.

3.2 Smackshot Ltd reserves the right to amend the Services if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services.

3.3 The Services will be provided by Smackshot Ltd using reasonable care and skill.

3.4 If the Customer wishes to change the nature or details of a Booking, it should contact Smackshot Ltd with details of the requested change, and Smackshot Ltd will do what it can to accommodate the change, but gives no guarantees that it will be able to do so.

3.5 Unless indicated otherwise on the Booking Form, a Booking does not include any food or beverages, which must be purchased separately. No food or beverages may be brought on to the Site.

3.6 Bookings may not be re-sold or transferred for commercial gain. Any attempt to do so may result in cancellation of the Booking without refund, and the holder of a re-sold or transferred Booking may be refused entry or required to leave the Site.

 

4. Customer's and Guests’ obligations

The Customer shall:

4.1.1 ensure that the terms of the Booking Form and any information it provides relating to its Booking are complete and accurate;

4.1.2 co-operate with Smackshot Ltd in all matters relating to the Services;

4.1.3 provide Smackshot Ltd with such information and materials as Smackshot Ltd may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

4.1.4 comply with all applicable laws, including health and safety laws, and all Site regulations made available to it;

4.1.5 comply with all of the Customer’s obligations set out on the website, within these terms and, or within the booking Form;

procure that all Guests are aware of and comply with the applicable obligations noted at clauses 4.1.4, 4.1.5 and 4.2.

4.2 In relation to all Guests:

4.2.1 Smackshot Ltd takes the safety of all its guests seriously and may carry out security searches and ID checks on or after entry to the Site. All players must be over the age of 18 to play alone and proof of ID may be required. All Guests must submit to such searches or checks if required to do so. All guests under 18 must be accompanied by an adult. For interactive golf and darts 16+ guests may be allowed without an adult but will require manager consent at the time of the session to do so

4.2.2 All Guests must drink and play responsibly. Smackshot Ltd reserves the right to refuse entry or service to, or to remove, any Guest whose behaviour puts at risk the enjoyment and safety of its other guests.

4.2.3 Any Guest causing damage to our oches, equipment or other property will be required to pay for the damage. If Smackshot Ltd is unable to recover such payment from a Guest, the Customer will be responsible for it.

4.2.4 Guests are responsible for the safeguarding of their own possessions while on Site, and neither Smackshot Ltd nor any of its staff, agents or partners will be responsible for any loss or damage caused to such possessions unless caused by the deliberate acts or omissions, or negligence, of Smackshot Ltd and save to the extent that such responsibility cannot be excluded by law.

4.2.5 There are obvious potential dangers associated with darts. Each Guest voluntarily assumes all risks and danger in relation to the Booking, and neither Smackshot Ltd nor any of its staff, agents or partners will be responsible for any loss or damage caused to such possessions unless caused by the deliberate acts or omissions, or negligence, of Smackshot Ltd and save to the extent that such responsibility cannot be excluded by law. The same applies for Golf bookings.

4.2.6 Customers may not bring their own darts – Smackshot Ltd’s games are designed only to work with Smackshot Ltd darts and external darts are not allowed to be used for health and safety reasons.

4.2.7 The Booking, and all Guests’ participation in it, is subject to Smackshot Ltd’s privacy notice, which is available on www.smackshot.co.uk. By participating any Booking, each Guest is taken to have agreed to the terms of the privacy notice, and it is the Customer’s duty to inform them of that.

4.3 If Smackshot Ltd's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation ("Customer Default"):

4.3.1 without limiting or affecting any other right or remedy available to it, Smackshot Ltd shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays Smackshot Ltd's performance of any of its obligations;

4.3.2 Smackshot Ltd shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Smackshot Ltd's failure or delay to perform any of its obligations as set out in this clause 4.2; and

4.3.3 he Customer shall reimburse Smackshot Ltd on written demand for any costs or losses sustained or incurred by Smackshot Ltd arising directly or indirectly from the Customer Default.

Charges and payment

5.1 The Charges for the Services are set out in the Booking Form.

The Customer shall pay the Charges as follows: Payments must be made in full and in cleared funds by the method agreed between the parties.

Unless specified otherwise on the Booking Form, all amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time ("VAT"). Where any taxable supply for VAT purposes is made under the Contract by Smackshot Ltd to the Customer, the Customer shall, on receipt of a valid VAT invoice from Smackshot Ltd, pay to Smackshot Ltd such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

6. Gift Cards and Vouchers

6.1 Gift vouchers are non-refundable.

6.2 Smackshot Ltd gift cards can only be redeemed in Smackshot Ltd venues.

6.3 Please check your junk folders if you've ordered a digital gift card. We might not be friends with your email provider yet, and they might think we're spam.

6.4 Please protect this card and treat it as cash; Smackshot Ltd cannot take responsibility for losses, damages or stolen gift cards.

6.5 Gift cards can be redeemed in full or used as part payment at Smackshot Ltd venues on drinks, food, Golf or Interactive Darts. If you'd like to use your gift voucher to book Social Darts, we recommend booking as soon as possible via the website

If you are using a gift card to pay for Social Darts, you will need to bring the gift voucher to your booking and pay the difference if the already pre-loaded amount doesn't fully cover the bill. Please bring the gift voucher to the booking to avoid being charged in full.

Gift cards cannot be exchanged for cash.

No change or refund will be given when gift vouchers aren't used in total, but the remaining balances will stay on the card for future redemption.

Gift cards will expire 12 months from the date of purchase; please see the gift card carrier for the expiry date. Any remaining balance will be deducted on expiry.

If we believe a gift card is fraudulent, we reserve the right to cancel the purchase and remove credit. We reserve the right to amend gift card terms and conditions from time to time when considered necessary.

7. Intellectual property rights

7.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by Smackshot Ltd.

8. Data protection

8.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 7 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.

8.2 Without prejudice to the generality of clause 7.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable Smackshot Ltd to perform the Services.

9. Limitation of liability: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

9.1 Smackshot Ltd has obtained public liability insurance cover in respect of its own legal liability for individual claims and cover is displayed in the venue. The limits and exclusions in this clause reflect the insurance cover Smackshot Ltd has been able to arrange and the Customer is responsible for making its own arrangements for the insurance of any excess loss.

9.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

9.2.1 death or personal injury caused by negligence;

9.2.2 fraud or fraudulent misrepresentation; and

9.2.3 breach of a consumer’s statutory or other rights to the extent that such liability cannot be limited.

9.3 Subject to clause 8.2, Smackshot Ltd's total liability to the Customer shall not exceed the amount paid by the Customer in respect of the Booking in relation to which the liability has arisen. Smackshot Ltd's total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract.

This clause 8.4 setsout specific heads of excluded loss:

Subject to clause 8.2, the types of loss listed in clause 8.4.2 are wholly excluded by the parties, whether in contract, tort (including negligence) or otherwise, without prejudice to the Charges payable by the Customer.

The following types of loss are wholly excluded:

Loss of profits

Loss of sales or business.

Loss of agreements or contracts.

Loss of anticipated savings.

Loss of use or corruption of software, data or information.

Loss of or damage to goodwill.

Indirect or consequential loss or damage.

All terms, representations or warranties (whether express or implied by statute or otherwise) not set out in the Contract are, to the fullest extent permitted by law, excluded from the Contract.

This clause 8 shall survive termination of the Contract.

Where the Customer is a consumer, nothing in the Contract shall exclude or limit the Customer’s statutory rights as a consumer.

10. Termination

Without affecting any other right or remedy available to it, either party may cancel the Contract by giving the other party written notice prior to the time specified in the Booking Form for cancellation. If Smackshot Ltd terminate the Contract (and therefore cancel the Booking) pursuant to this clause, it will give the Customer a full refund of any amounts paid in advance.

Without affecting any other right or remedy available to it, either party may terminate the Contract (and therefore cancel the Booking) with immediate effect by giving written notice to the other party if:

the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so;

the other party takes any step or action in connection with its entering bankruptcy, administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by Booking Form of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on.

Without affecting any other right or remedy available to it, Smackshot Ltd may terminate the Contract (and therefore cancel the Booking) with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

Without affecting any other right or remedy available to it, Smackshot Ltd may suspend the supply of Services under the Contract or any other contract between the Customer and Smackshot Ltd if the Customer fails to pay any amount due under the Contract on the due date for payment, the Customer becomes subject to any of the events listed in clause 9.2.2, or Smackshot Ltd reasonably believes that the Customer is about to become subject to any of them.

11 Consequences of termination

On termination of the Contract, unless expressed otherwise in the Contract, the Customer shall immediately pay to Smackshot Ltd all of Smackshot Ltd's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Smackshot Ltd shall submit an invoice, which shall be payable by the Customer immediately on receipt.

Termination of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

12 Additional rights of consumers

This clause 11 only applies where the Customer is contracting as a consumer (a "Consumer Customer" or "you"). It does not apply, for example, to corporate Bookings.

Exercising a consumer’s rights to cancel a Booking under the Consumer Contracts Regulations 2013. A Consumer Customer may, where the Booking has been made over the phone, by email, over the internet or by some other method which did not involve the Customer coming to one of Smackshot Ltd’s premises to discuss or make the Booking, cancel the Contract by giving written notice to Smackshot Ltd within 14 days of making the Booking provided that this falls before the cancellation deadline specified in the Booking Form. That is because, if you cancel after that time, Smackshot Ltd may not be able to re-sell the slot that that it had reserved for you. If you cancel under this right, you are entitled to receive a full refund of any amount paid in advance. If you wish to cancel a Booking under this right:

Please contact Smackshot Ltd by email or by phone before the time specified above;

Smackshot Ltd will make the refund using the same payment method that you used, or as otherwise agreed, as soon as it can.

Consumers’ rights under the Consumer Rights Act. The Consumer Rights Act 2015 contains a number of rights for consumers which cannot be excluded (and we therefore do not exclude any rights which cannot be excluded). Rights under the Consumer Rights Act include:

The right to ask Smackshot Ltd to repeat or fix the Services if they’re not carried out with reasonable care and skill, or get some money back if Flight Cluib can't fix a problem;

If the parties have not agreed a price beforehand, what the Consumer Customer is asked to pay must be reasonable;

If the parties have not agreed a time beforehand, the Services must be carried out within a reasonable time.

13 General

Force majeure. Smackshot Ltd shall not be in breach of the Contract nor will it be liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control, including fire, flood, natural disaster, act of terrorism, war, inability to obtain supplies, utilities or technology failures or act of governmental authority.

Entire agreement.

The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to the Booking.

Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

Nothing in this clause shall limit or exclude any liability for fraud or liability to consumers to the extent that it cannot be lawfully limited or excluded.

Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

Notices.

Any notice given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its address specified on the Booking Form

Any notice shall be deemed to have been received:

if delivered by hand, on signature of a delivery receipt; and

if sent by pre-paid first-class post or other next working day delivery service, at 10.00 am on the second working day after posting.

Third party rights. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

 

14 General

If there is any reason to believe that there has been a breach of these terms and conditions, we may, at our sole discretion, reserve the right to exclude you from participating in the competition.

We reserve the right to hold void, suspend, cancel, or amend the competition where it becomes necessary to do so.

These terms and conditions are governed by English law. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts in the United Kingdom.